Shipping charges for Your Orders will be calculated and displayed at checkout. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. Please allow additional days in transit for delivery. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or holidays. Delivery is via Australia Post, so it will depend on their delivery schedule.All Orders are processed within 1-2 Business days. Once you have made the payment, we will post your purchase out the next working day via express post and send you the tracking details. We accept payment via credit card, PayPal and direct deposit. We seek your kind understanding on this.Ĭurrently we do not have AfterPay, but we can make arrangements for paying in installments, do get in touch with us to discuss. As there is much uncertainty, we are not currently taking customised orders. Our pieces are individually curated from our collaboration with international designers, so modification and customisation will take time, especially during this period. That said, we are happy to arrange individual valuation reports at an additional cost. Some of our pieces do come with certificates, and are reflected accordingly in the pricing. Not all genuine pearls come with certification - certified pearls usually cost more due to the additional cost for examination and test reports. Do your pearls come with certification?.If you are not satisfied with your purchase, we can arrange the free return or exchange. This way, you really get to see if they suit you. You get to feel and wear them, and also pair them with your different outfits. Though we do not take appointments in person, we have a 7 days free return or exchange policy, which allows you to try our pieces in your own comfortable environment.
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